BOOKING CONDITIONS

Once we accept your booking by confirmation thereof a contract is made between Ten Days In Prague & you upon the terms & conditions set out below.

OUR RESPONSIBILITIES

1. YOUR VACATION RESERVATION
On receipt of your deposit, subject to availability and at our discretion, Ten Days In Prague will reserve your place on the Prague vacation. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to you.

2. PRICE GUARANTEE

a) Trip Prices: Are based on costs, taxes, charges, and exchange rates as of January 1st, 2017. Should these change, the price of your vacation will not increase. In exchange for this guarantee, no refund will be made if the cost factors described above are reduced.
b) Any additional fees charged by the airlines, such as baggage handling, seat selections, and/or any other services are the sole responsibility of the passenger(s).

3. IF WE CANCEL OR CHANGE YOUR VACATION

3.1 Ten Days In Prague reserves the right to change or cancel any trip in accordance with operating requirements or circumstances beyond its control. 

3.2 If at least 8 people do not sign up for our Ten Days In Prague trip by August 15, 2017 the trip will automatically be canceled. Those who have already booked spots will receive a full refund.
3.3 Ten Days In Prague will not offer refunds in the event of cancelation for any reasons other than those mentioned above (see: 3.2). Ten Days In Prague is not liable for any changes, amendment or cancelation penalties incurred on any other travel arrangements purchased separately.

3.4 We do not offer refunds in the case of cancelations due to (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic health risk, Acts of God, adverse weather conditions or other similar events beyond Ten Days In Prague’s control).
3.5 Ten Days In Prague is not responsible for the costs of any other travel arrangements affected due to our cancelations or rescheduling of any trip departure.

4. VACATION DETAILS AND CONDITIONS

4.1 The information on our website is correct to the best of our knowledge at the time of publication (January 1, 2017) but we cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.

4.2 With respect to Ten Days In Prague’s touring program we will do our best, at our discretion, to select accommodations, sightseeing trips and transportation to give you good value for your money.

4.3 Ten Days In Prague constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Ten Days In Prague is not responsible for any other travel arrangements affected due to our cancelations.

4.4 Ten Days In Prague cannot guarantee special meal requests nor will assume any responsibility or liability if clients special meal requests are not fulfilled.



5. LIABILITY

5.1 Ten Days In Prague is responsible for arranging and conducting your vacation.

5.2 As a Trip Operator, Ten Days In Prague makes arrangements with carriers, hoteliers, and other independent suppliers to provide you with some or all of the travel services included in your purchase. These parties are independent suppliers over whom Ten Days In Prague has no direct control. Unless caused by its own negligence, Ten Days In Prague is not responsible for and accepts no liability in respect to any claims, losses, damages, costs or expenses arising out of: a) personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on vacation. b) loss or damage to or delay of baggage or other property. c) delays and loss as a result of government action, weather, mechanical breakdown, equipment failure, labor disputes, sickness, acts of war, insurrection, terrorism, Acts of God or any other causes beyond Ten Days In Prague’s direct control. Ten Days In Prague cannot be responsible for interruption of air carrier service due to airline default. d) acts or omissions, whether negligent or otherwise, of suppliers of services or their personnel (including, without limitation, transportation and accommodation services) or of any other person or body unless such a person or body is employed by us, or is an agent of ours, and is acting within the scope of his or her authority. In no event is Ten Days In Prague liable for the acts or omissions of independent third party contractors or of its own employees or agents acting outside the scope of their duties. e) loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:
(i) any matter or topic described in sub-paragraphs (a) to (d) inclusive above.
(ii) your failure to obtain the necessary documentation to travel.
(iii) your failure to arrive on time for activities within the trip or to stay within or join your trip at any time after initial departure.
(iv) your leaving the trip prior to its completion.
(v) the need for Ten Days In Prague to change itineraries or substitute accommodations or services, provided that Ten Days In Prague makes every effort to supply the most comparable services and accommodations available.
(vi) cancelation of the vacation by Ten Days In Prague.
(vii) Many of our activities are action and adventure orientated. Some of our activities inherently involve risks of injury greater than those that would be encountered if you were not participating in such, and therefore, by voluntarily taking part in any walking or other such activities, you thereby acknowledge and assume any of the risks inherent therein. In the absence of negligence on our part, or on the part of our agents and representatives, neither we nor they accept any responsibility for, and shall not be liable for, any injury, illness, damage, loss, accident, expense, delay or any other irregularity resulting from your participation in any of the activities made available to you.
(viii) We take every reasonable precaution possible to assure your comfort, safety, and enjoyment while you are taking part in a Ten Days In Prague vacation. Ten Days In Prague vacations are for travelers who are in good health. A change of climate, food, time and varied cultural habits often affects travelers differently. 
We therefore recommend that you advise your doctor that you are taking one of our vacations and ask if he or she recommends anything for your trip, even for something as seemingly benign as an upset stomach. Since the brands of any medication to which you are accustomed may be unavailable in the place to which you are traveling, we recommend you bring your own supply of any medication you will require and carry such medication in your hand luggage. Prescription drugs should be carried in the original labeled bottles. Should you fall ill during your Ten Days In Prague vacation, we will make every reasonable effort to make prompt, sanitary, safe and proper medical care available to you. However, if at anytime or anywhere treatments of any sort are suggested to you that do not meet your needs or expectations, you should not hesitate to contact your own doctor. Also, please note that the same sorts of activities that can expose you to certain types of diseases at home can just as easily expose you to those same diseases abroad. This information is provided only for your convenience and we are not responsible or liable for any damages resulting from your failure to confirm or ascertain health information or medical precaution, if any, for the places which you will be visiting. (ix)

YOUR RESPONSIBILITIES

1. BOOKING YOUR VACATION

1.1 In order to reserve your spot, your full non-refundable and non transferable payment of US$6,000 with Direct Deposit or US$6,400 with Credit Card per person per trip must be submitted to Ten Days In Prague before August 15, 2017. The payment is accepted only once the booking has been confirmed in writing by Ten Days In Prague. 



2. PAYING THE BALANCE

2.1 The balance of the trip price must be paid by no later than August 15, 2017. 

2.2 Hotel information and other documents won’t be forwarded until full payment and required information are received by Ten Days In Prague.

2.3 Ten Days In Prague reserves the right to cancel the booking should payments not be received within the above specified period. It is your responsibility to ensure you meet your payment deadline.

3. IF YOU CANCEL

3.1 We know that travel plans can change. If you need to cancel for any reason, please note that Ten Days In Prague will not refund your money. This is because all hotel, attractions, and transportation is booked and paid for in advance to ensure the best available quality. If you cannot make it, we recommend you have a family member or friend go in your place. To gift a trip to a family member or a friend the customer must email confirmation to Ten Days In Prague stating the nominated name.
3.2 Notice of cancelation must be made verbally and will not be accepted via email or fax so that we can verify traveler identity.

3.3 Each traveler must call to cancel their own portion and cannot cancel another traveler on their behalf even if booked on the same reservation.

4. IF YOU CHANGE YOUR BOOKING

4.1 If you cannot make it and decide to gift your trip to a family member or friend you must notify Ten Days In Prague of the change as soon as possible before the trip departure date (See outlined departure date).



5. VACATION DETAILS AND CONDITIONS

5.1 Please read the What’s Included Page carefully for those items included in the price. No allowance or refund can be made for meals, accommodations, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary depending on availability. Meals may vary in style.

5.2 Ten Day In Prague’s vacations are specifically planned for those who are physically fit and in good health. Consequently the facilities and activities on a Ten Days In Prague trip are not appropriate to persons in poor health or with physical disabilities. If you have any physical or medical disabilities please note that our Ten Days In Prague trips are not recommended for you. If you have a question, you should discuss this thoroughly with Ten Days In Prague staff personnel.

5.3 Ten Days In Prague strives to provide a safe, enjoyable and memorable travel experience for all passengers.

Please note the following:


• Passengers are required to advise Ten Days In Prague, in advance, of any physical, medical or other needs that require accommodation.
• All guests must ensure they are medically and physically fit for travel. Ten Days In Prague may impose safety requirements necessary for the safe operation of the trip. Ten Days In Prague may also exclude an individual from participating in a trip or an activity if that individual’s participation poses a direct threat to health or safety.
• Ten Days In Prague does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing).
• Ten Days In Prague does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. Ten Days In Prague is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on the trip, or for the quality of the care or services received.
• Passengers should be aware our trips include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the trip, Ten Days In Prague may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which Ten Days in Prague has no control. Accommodations on international trips may differ from those in the United States. Ten Days In Prague cannot guarantee disability access or accommodations for passengers traveling on international trips.
• Ten Days In Prague may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Ten Days In Prague’s terms and conditions. Ten Days In Prague is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold Ten Days In Prague or any of its related entities liable for any actions taken under these terms and conditions.


5.4 You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the trip.

5.5 There may be times when the Ten Days In Prague Trip Manager or Representative has 
to make a decision in your best interest or the best interests of their group. You agree to comply with the authority and decisions of the appointed Ten Days In Prague Trip Manager or Representative and the laws of the country in which you are traveling. If you do not so comply or if, in the Ten Days In Prague Trip Manager’s or Representative’s opinion, you are not compatible with the general enjoyment and well-being of other members on the trip or the smooth operation of the vacation itself, we reserve the right to refuse to let you continue with the trip. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travelers and any Ten Days In Prague Representatives have the right 
to travel/work in a safe environment. Any threats to their safety, well-being or inappropriate behavior by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your vacation. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.

5.5.1 You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodations. You are advised to immediately report any pre-existing damage in your room to hotel staff as soon as it is discovered.

5.6 Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organizations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.

5.7 It is your responsibility to have a valid passport and all visas, permits and certificates required for your vacation before your departure as well as any necessary vaccinations and to comply with all applicable laws. Ten Days In Prague is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas while on the trip (including accommodations, meals, flights and transfers incurred due to associated delays) are at your own expense.

5.8 You agree that our Ten Days In Prague Trip Managers or Representatives may take photographs and films of you while you are on vacation and that these may be used in our Group books and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

5.9 Should you have a complaint in respect to the vacation, you should inform the Ten Days In Prague Representative during the course of the vacation and if the matter cannot be resolved after the representative’s best endeavors to do so during the vacation, your complaint should be made in writing to Ten Days In Prague as soon as is reasonably possible after the vacation but within 42 days thereof so that your complaint can be investigated. Email complaints to LetsGo@TenDaysInPrague.com. Any claims made after the 42 day period will not be considered by Ten Days In Prague. If you choose to write to Ten Days In Prague via the Internet, please provide your home address so that we are able to reply to you in writing if need be.

5.10.1 The agreement arising between the passenger and the Operators under this agreement and the booking made by the passenger shall be governed by the law of the State of Florida, County of Pinellas, which shall have exclusive jurisdiction in the case of any dispute between the parties.

5.10.2 If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.
5.10.3 If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.


6. TRAVEL INSURANCE

Travel insurance is strongly recommended on our trips. It is strongly recommended that you take out comprehensive insurance coverage for cancelation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Ten Days In Prague vacation. We strongly recommend your insurance also covers cancelation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancelation fees from the date of confirmation of your booking, as shown in the insurance policy. Ten Days In Prague cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the vacation.


7. ILLNESS OR ABSENTEEISM
In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip.


8. WHAT’S NOT INCLUDED IN THE VACATION PRICE
Airfares, air-related taxes and fees, passport and visa fees, insurance, laundry, phone calls, alcoholic beverages, meals not detailed in the itinerary, tips to Trip Managers, representatives, personal purchases, items of a personal nature, excess baggage, and excursions not detailed in the itinerary.

9. WEATHER CONDITIONS
Under no circumstances can we be held responsible for snow or weather conditions, nor can any vacation be canceled or amended by you at any time on the basis of snow or weather conditions.

GENERAL

1. CONTRACTING PARTIES

1.1 The Booking Conditions detailed herein contain the entire contract between you and Ten Days In Prague. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of Ten Days In Prague.

1.2 Your contract is with us as the trip operating company. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.

1.3 Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international conventions, national and international law, which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol & Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road & the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage & delay to passengers & luggage. Enrollment in & payment for a trip shall constitute agreement & acceptance by the passenger of the terms & conditions set forth in this agreement which cannot be varied except in writing by an officer of the Company.

1.4 Ten Days In Prague is not a carrier or hotelier nor does it own aircrafts, hotels, or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. While we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we
will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Ten Days In Prague cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients.

1.5 Every effort is made to ensure agreement accuracy at the time of publication, however; Ten Days In Prague cannot be held responsible for publishing or typographical errors, or errors arising from unforeseen circumstances.

1.6 The agreement arising between the passenger and the Operators under this agreement and the booking made by the passenger shall be governed by the law of The State of Florida, County of Pinellas, which shall have exclusive jurisdiction in the case of dispute between the parties.

1.7 In the case of computer or human billing error we reserve the right to re-invoice passenger with correct billings.


3. VALIDITY

The programs advertised in this agreement are valid from January 1, 2017 to
 December 1, 2017.

 This agreement was published in January 1, 2017 and supersedes any other current agreement in the market.